OBJECTIVE OF THE POSITION To provide technical architecture including front-end, web services, middle-tier, and back-end for customer-facing Web, Android and iOS mobile platforms.

RESPONSIBILITIES Act as a Project Manager/ Scrum Master for Digital, Mobile apps + Web projects Oversee research initiatives on UI/UX trends, emerging technologies, and best practices to guide digital product design and development strategies. Lead competitive benchmarking and analysis to identify strategic opportunities for product improvement and innovation. Drive innovation by facilitating ideation sessions and reviewing UI/UX and technical enhancement proposals aligned with business objectives.

Evaluate and recommend appropriate tools, frameworks, and design systems to ensure alignment with the company’s long-term product and technology roadmap. Stay abreast of industry advancements in front-end technologies, design principles, and accessibility standards to inform strategic decision-making. Review and consolidate research findings into strategic recommendations and presentations to support product development planning and decision-making.

Oversee usability testing and user feedback analysis to ensure continuous improvement of UI/UX and technical performance.

Support

Deployment of completed systems or Enhancements to existing systems Ensure robust quality assurance processes are in place by coordinating the development and execution of comprehensive test plans. Coordinate the development, testing and roll-out of system changes in agile delivery mode. Support any project/enhancement through the entire lifecycle, from idea to design, implementation to QA testing, and eventually deployment and support.

Support project success tracking, based on predefined metrics and criteria,



through post-implementation to ensure business case realization Coordinate among internal stakeholders to ensure alignment of objectives for the Apps for our Omni-Channel and Member Marketing initiatives. Work with stakeholders to recommend business solutions that satisfy business needs and continually explore and assess options for value-add. Coordinate with cross-functional internal teams and vendor teams to ensure flawless marketing campaign delivery including database targeting & data quality, legal, web design, and copywriters.

Review and interpret analytics reports on user behavior, site performance, and feature adoption to drive data-informed improvements. Assess risks and impacts on the existing system as new functions are added and identify potential technical problems or design flaws so that preventive action can be taken. Work with the infrastructure team to ensure data accuracy and availability.

Work with the data and analytics teams to better understand UX and impact of Mobile apps + Web projects. Maintains product documentation, FAQs, and training materials used for Member Services support and onboarding new teammates.

REQUIREMENTS • Bachelor’s degree or 5+ years of experience in configuration and release management in lieu of a degree, along with certification in Project or Product Management.

- Minimum 3 years of qualified experience in a digital or analytical environment, including exposure to Google Analytics tools, design and development practices, and related tools.




- Experience with mobile commerce and/or mobile applications is required.
- Hands-on experience with Tag Management tools, Flutter, JavaScript-based frameworks, and both Agile and Waterfall methodologies.
- Proven expertise in team planning, risk assessment, and stakeholder management.
- Strong understanding of the Software Development Life Cycle (SDLC), cloud architecture, and digital marketing ecosystems.
- Familiarity with UI/UX design principles for web and mobile applications, including deployment processes.
- Experience managing configuration and release management processes.
- Experience in conducting market research, competitor analysis, and usability testing.
- Strong analytical skills with experience in UI/UX research and technical analysis.
- Highly analytical and detail-oriented, with a passion for digging into data to identify key trends, results and critical outcomes • Comfortable working at all levels of the organization, including team leadership and executive teams, across multiple functions and disciplines • Experience with A / B and multivariate testing tools such as Google Website Optimizer, Adobe Target, Optimizely • Experience within advanced web analytics methodologies such as experimentation and testing, competitive analysis, survey, and market research.
- Min 2 years of experience in mobile marketing, product or project management.
- Strong knowledge of digital analytics tools.
- Previous experience working in an international environment a plus.
- Strong technical knowledge of mobile devices and applications.
- Experience of testing RESTful API’s using tools such as Postman.
- Experience of writing test automation code using any modern programming language.
- Technical understanding of Mobile OS, with the ability to build iOS/Android applications.

📌 AI and Digital Innovation Lead (Bengaluru)
🏢 Karma Group Global
📍 Bengaluru