06 Aug
|
HCL Technologies
|
India
06 Aug
HCL Technologies
India
Administrator (Support & Operations)
Experience: Not Available to Not Available years
Location: Hyderabad, India
Skills: Not Available
Job Summary To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
- To adhere to quality standards, regulatory requirements and company policies.
- To provide support for on call escalations and doing root cause analysis of given issue.
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
- To independently resolve tickets within agreed SLA of ticket volume and time.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
📌 Administrator (Support & Operations) (India)
🏢 HCL Technologies
📍 India