Administrator - Monitoring Tools, Event Monitoring

Experience: Not Available to Not Available years

Location: Lucknow, India

Skills: Monitoring tools (Dynatrace, SolarWinds, Nagios, Zabbix), ITSM tools (ServiceNow or equivalent), Infrastructure (Windows/Linux servers, network basics, storage), Application and service monitoring concepts, ITIL Incident Management process, Alert handling and ticket lifecycle, Cloud platforms (Azure / AWS), Basic scripting (PowerShell / Bash), Security monitoring / SIEM alerts, Automation tools (Ansible – basic knowledge)

Job Summary The GCC Analyst is responsible for 24x7 monitoring of IT infrastructure, applications, and services, ensuring early detection of incidents, timely escalation, and minimal business disruption. The role requires strong operational discipline, adherence to SLAs, and effective coordination with cross-functional teams.

Job Responsibilities

Perform real-time monitoring of:

- Infrastructure (Servers, Storage, Network)
- Applications and services
- Security alerts (basic level)

Conduct incident triage, categorization, and prioritization (P1/P2/P3)

Log, update, and track incidents in ITSM tools (ServiceNow preferred)

Follow standard operating procedures (SOPs) and runbooks for initial troubleshooting

Escalate incidents to L2/L3/support teams as per defined escalation matrix





Support Major Incident Management (MIM) calls and provide timely updates

Ensure incidents are resolved within SLA timelines

Perform routine health checks and monitoring validations

Maintain accurate shift handover reports and documentation

Identify recurring issues and highlight for problem management

Ensure adherence to operational processes, SLAs, and compliance standards

Skill Requirement

Basic to intermediate knowledge of:

- Monitoring tools (Dynatrace, SolarWinds, Nagios, Zabbix, etc.)
- ITSM tools (ServiceNow or equivalent)

Understanding of

- Infrastructure (Windows/Linux servers, network basics, storage)
- Application and service monitoring concepts

Familiarity with

- ITIL Incident Management process
- Alert handling and ticket lifecycle

Other Requirement

Exposure to

- Cloud platforms (Azure / AWS)
- Basic scripting (PowerShell / Bash)

Awareness of

- Security monitoring / SIEM alerts
- Automation tools (Ansible – basic knowledge)

Work Workplace & Shift Requirements

Willingness to work in a 24x7 support model

Must be flexible to work in rotational shifts, including:

- Night shifts
- Weekend support
- Holiday coverage

Ready to support on-call duties and critical incident handling

Ability to work effectively in a high-pressure, time-sensitive environment

📌 Administrator Monitoring Tools, Event Monitoring (India)
🏢 HCL Technologies
📍 India