Student Relationship Management, Team Leadership, Academic Operations, Conflict Resolution, Process Improvement, Data Analysis, Stakeholder Management, Customer Service Excellence, Performance Management

- Lead the Student Success team and ensure exceptional student experience.
- Monitor student engagement, retention, and progression.
- Develop strategies to improve student satisfaction.
- Resolve escalated student concerns and grievances.
- Coordinate with academic, examination, and administration teams.
- Analyze student feedback and recommend improvements.
- Track KPIs related to retention, completion, and satisfaction.
- Conduct regular reviews of student support processes.
- Develop onboarding and engagement initiatives.
- Prepare reports for senior management.

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📌 Manager Student Success (Ahmedabad)
🏢 IAPL Institute
📍 Ahmedabad