Role & responsibilities

1. Collection & Follow-ups

- Contact customers via phone, email, and field visits for overdue and bad debt recovery
- Send timely reminders for due and overdue invoices
- Ensure consistent follow-up until payment is received

2. Debt Recovery

- Manage delinquent and high-risk customer accounts
- Negotiate repayment plans, settlements, or restructuring where required
- Maximize recovery while minimizing bad debts

3. Field Visits

- Conduct customer visits for recovery (Domestic & International, As applicable)
- Verify customer details and facilitate payment collection

4. Documentation & Reporting

- Maintain accurate records of all communications and recovery actions
- Update recovery status in ERP/accounting systems
- Prepare daily/weekly/monthly recovery reports

5. Coordination & Escalation

- Coordinate with Credit Controller, Sales, and Accounts teams
- Escalate critical/default cases to Credit Controller or Legal team

📌 Recovery Executive (Ahmedabad)
🏢 Knack Packaging
📍 Ahmedabad