- Make outbound calls to prospective students from provided leads.
- Handle inbound inquiries regarding courses and training programs.
- Explain course features, fees, batches, career opportunities, and admission procedures.
- Follow up with interested candidates until enrollment.
- Schedule appointments for counselors or admissions executives.
- Maintain accurate records of calls, inquiries, and follow-ups in the CRM.
- Achieve daily, weekly, and monthly calling and admission targets.
- Resolve basic customer queries professionally.
- Coordinate with the admissions and training teams for smooth student onboarding.
- Build and maintain positive relationships with prospective students.