Please carefully review the position requirements before submitting a potential candidate for consideration.
Role Summary:
Regional Enterprise lead (Asst Manager) is responsible for managing end-to-end B2B operations including order processing and fulfilment, stock availability and customer services.
Roles and Responsibility:
- Monitor end-to-end Enterprise orders fulfilment to ensure accuracy and timely completeness.
- Responsible for maintaining the MSL(minimum stock level) at respective regional DCs in coordination with planning team.
- Ensure product range availability in regional DC’s.
- Responsible for driving the OTIF and drive for improvement.
- Timely resolution of customer complaints and discrepancies.
- Coordinate with Warehouse/Transportation/Planning team to resolve customer/sales queries.
- Co-ordinate with manufacturing units to prioritize the production as per business requirement
- Experience in processing orders for variety of products in a timely and accurate manner
- Bridge the gap between company and Enterprise customers (DP) by focusing on building loyalty and resolving issues. Improve customer engagement and retention strategies.
Requirements:
- Minimum 5 -10 Yrs of Relevant Experience
- Excellent knowledge of warehouse and transport operations
- Good knowledge of MS excels and SAP system
- Robust verbal communication skills
- Problem solving mindset
For additional details regarding submission eligibility and payment terms, please refer to your contract. Only submissions from agencies with current service contracts in place will be considered.