Key Result Areas:Writethekeyresults expectedfromthe jobandthesupportingactionsforeach ofthese keyresult areas(Foramajorityofjobstypicallytherecouldbe4-7keyresult areas)

KeyResultAreas

SupportingActions

Achieve collectionstargets.

- Minimizecreditlosses forportfolio.
- Drivehigherresolutionrates.
- Dailymonitoringandregularreviewsofdelinquentportfolio
- Workwithnon-performingdefaultingborrowerstocreateoptimum recoverysolutions

Portfolio review and monitoring

- Monitorcustomeraccounts,flagginglikelycasesofdefault ordelayedpayment
- Provide regular inputs to Management and all the other stakeholders such as Sales, Risk,Policy Team on various aspects of collections resolution and delinquency trends, NegativeAreas, NegativeProfile,Non-Starters,SKIPs,FraudCases, etc.





Compliance and audit

- Maintainalldocumentationrelatedtothecollectionsprocessinaccordancewithinternalnormsandregulatoryrequirements
- Respondto customer complaints regarding the collections process, taking steps to ensureasatisfactoryoutcomeforboth ABFLaswellasitscustomers
- Participate inperiodicaudits ofthecollectionsteams

Customer escalations and complaints

- Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

Job Purpose

Job Purpose Description

📌 ABHFL - Regional Collections Manager - Recovery - Kolkata
🏢 Aditya Birla Group
📍 Kolkata