- Ensure adherence to all quality laboratory and site safety protocols.
- Conduct regular safety training for technical and laboratory staff.
- Escalate quality and safety concerns promptly.
Quality Management
- Monitor and test incoming raw materials as per quality standards.
- Validate and implement concrete mix designs.
- Maintain records of raw materials, cube tests, and quality reports.
- Ensure compliance with QCI and other applicable quality standards.
- Monitor admixture quality and consumption.
- Investigate and close customer quality complaints within defined timelines.
Technical Operations
- Control and optimize material consumption to achieve cost efficiency.
- Monitor workability and cube strength results.
- Support implementation of triple blending and other quality initiatives.
- Ensure calibration and maintenance of testing equipment.
Customer Support
- Coordinate with Sales & Marketing teams to understand customer requirements.
- Visit customer sites to resolve technical issues and provide quality support.
- Handle customer complaints and provide timely solutions.
Product Development
- Work closely with Area Quality Manager on Value Added Product (VAP) development.
- Conduct plant-level trials and customize products based on customer requirements.
Inventory & Documentation
- Monitor daily inventory of cementitious materials.
- Support month-end stock reconciliation activities.
- Ensure proper documentation of quality reports, calibration records, and test certificates.
Key Result Areas (KRAs)
- Achievement of Safety KPIs.
- Quality compliance and zero major quality deviations.
- Material optimization and cost reduction.
- Effective mix design implementation.
- Timely customer complaint resolution.
- QCI certification compliance.
- Documentation and calibration adherence.
- Development and implementation of Value Added Products (VAP).
- Quality complaint percentage maintained within defined limits.