Job Description

Position: Customer Support Representative (Japanese)
Location: Ahmedabad
Work Model: Work from Office

About Us:
Hitech is an Integrated Engineering Consulting and Business Process Solutions organization specializing in BIM, Engineering and BPM services. We are a strong team of 1,200 members, with consistent growth industry standards and expanding globally with offices in the USA, UK, and delivery centers in India.

Role Context:
A dedicated and detail-oriented professional with 1+ years of experience in customer service and project management. Fluent in Japanese and English, with proficiency in the Office 365 Cloud System, I am adept at updating data, processing information, and maintaining seamless communication with clients. I take pride in my ability to manage tasks efficiently while adhering to deadlines and maintaining high levels of accuracy. Known for my quick learning ability and flexibility, I am eager to contribute to the success of the team while upholding floor discipline and meeting project objectives.

Responsibilities:

- Collaborate with clients using the Office 365 Cloud System to perform tasks related to project requirements.
- Update retailers data in the client system, ensuring accuracy and timeliness.
- Maintain regular communication and coordination with clients to address any concerns or feedbacks.
- Process data efficiently and accurately within the client's system.
- Report daily assignments to the supervisor, providing updates on progress and completion.
- Communicate via email with clients and colleagues to exchange necessary information.
- Attend daily/weekly meetings with clients and internal stakeholders to discuss project updates and objectives.




- Maintain shift adherence and floor discipline.

Skills and competencies:

Technical Skills:

- Office 365 Cloud System: Extensive experience using the Office 365 suite for project management, collaboration, and data processing.
- Data Entry & Management: Proficient in accurately entering and updating data into client systems to ensure smooth project workflows.
- MS Office: Advanced skills in Microsoft Excel, Word, and Outlook for reporting, communication, and task management.
- Email Communication: Ability to manage professional email correspondence, providing clear and concise updates to clients and team members.
- Project Reporting: Proficient in tracking progress and reporting updates to supervisors to ensure timely completion of project tasks and assignments.

Human Skills:

- Communication: Proficient in both English and Japanese, I can effectively interact with clients and colleagues, ensuring smooth exchange of information and timely resolution of concerns.
- Attention to Detail: Highly meticulous in data entry and processing, ensuring accuracy and timeliness in all tasks, contributing to the efficiency of project execution.
- Collaboration: Strong team player, able to work alongside both internal stakeholders and external clients to meet project goals and timelines.
- Adaptability: Quick learner who can easily adapt to new tools, processes, and challenges,



ensuring continuous improvement in work performance.
- Problem-Solving: Skilled at addressing client concerns or feedback, and providing timely solutions to ensure customer satisfaction.

Experience & Qualification:

- 1+ Year of Customer Service Experience: Demonstrated experience in managing client relationships, providing accurate data updates, and addressing client inquiries efficiently in a professional environment.
- Fluent in Japanese & English: Strong proficiency in both Japanese and English, allowing for seamless communication with clients and colleagues, as well as the ability to understand and address diverse customer needs effectively.
- Proficient in MS Office & Office 365: Experienced in using Microsoft Office Suite (Excel, Word, Outlook) and Office 365 Cloud System for data management, communication, and collaboration, ensuring smooth workflow and project tracking.
- Graduate Level Education: Holds a graduate degree, providing a strong foundation in problem-solving, project management, and communication skills, which are essential for working effectively in a client-facing role.
- Quick Learner & Adaptable: Proven ability to quickly learn new systems, tools, and processes, adapting to changing project requirements while maintaining productivity and attention to detail.

What We Offer

- Compensation commensurate with experience, competitive base salary plus bonus.
- A versatile comprehensive benefits package to suit your personal circumstances.
- A supportive work culture that gives you the freedom to experiment.
- A co-funded professional development program which aligns with your career growth.

📌 Customer Support Representative - Japanese (Ahmedabad)
🏢 Hitech Digital Solutions
📍 Ahmedabad