Designation - Customer Care Executive

Location - Ahmedabad

Qualification - Any Graduate

Experience - 0 - 2 years

Job Introduction

The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

- Should be able to set the targets for the renewals based on the monthly portfolio
- To support the branches for retention, and renewals increase the branch revenue via price increase up-selling
- Compliant Management- To identify resolve the customers complaints within the specific timelines
- Alert Account Management- To identify the alert customer bring the possibility of the revival of the accounts




- To provide recommendations suggestions to the branch for improvement
- Conduct regular reviews terminate the non-revival accounts
- Should be able to analyse data and over the challenging areas to improve month-on-month performance.
- Should be able to share the monthly dashboard with the analysis and recommendations

Key Result Areas:

- Managing Residential Commercial Renewals
- Deliver budgeted profit through Price Increase
- Lead Generation and self conversion
- Customer Retention

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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