We are looking for a friendly and proactive Customer Support Executive to handle customer inquiries and provide exceptional service to our domestic clients. The ideal candidate will have excellent communication skills, patience, and a robust customer-oriented mindset.
Key Responsibilities:
- Respond promptly and effectively to customer inquiries via phone, email, or chat.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and issues with professionalism and empathy.
- Document and track customer interactions in the CRM system.
- Collaborate with internal teams to ensure timely resolution of customer problems.
- Follow up with customers to ensure satisfaction.
- Identify recurring issues and suggest improvements to enhance customer experience.
Required Skills:
- Excellent verbal and written communication skills in the local language.
- Strong listening and problem-solving abilities.
- Patience and a positive attitude.
- Basic computer skills and familiarity with CRM software.
- Ability to handle stressful situations calmly.
- Good organizational skills and attention to detail.