Act as the primary relationship manager for top clients.
Regularly call clients to:
o Understand their requirements and expectations
o Confirm orders, timelines, and service details
o Resolve issues and complaints promptly
Maintain a skilled, solution-oriented tone in all interactions.
English communication is acceptable at basic to moderate level ; clarity and professionalism are more important.
2. Order Management (Order Raising to Dispatch)
Receive and raise orders from clients via phone, email, or CRM system.
Verify order details: quantities, pricing, delivery location, timeline, special requirements.
Coordinate internally with:
o Operations / production teams
o Dispatch / logistics teams
o Finance / billing teams
Ensure that:
o Orders are correctly entered in the system
o All necessary documents (order forms, approvals, contracts) are collected and stored
o Dispatch is planned and executed as per agreed timelines
3. Document, Invoice Payment Handling
Prepare, review, and manage:
o Invoices
o Delivery challans / dispatch documents
o Order confirmations and related paperwork
Match invoices with:
o Confirmed orders
o Dispatch records
o Client agreements / contracts
Follow up on payment status :
o Track pending payments
o Contact clients for payment reminders
o Coordinate with finance for reconciliation and receipt entry
Ensure order-to-payment visibility : the person should be able to see and manage the complete journey from order raising dispatch invoicing payment.
4. CRM Reporting
Use CRM software to:
o Maintain complete client profiles
o Log all calls, orders, issues, and resolutions
o Track order status and payment status
Prepare regular reports for management:
o Top client order volumes
o Pending payments
o Delivery performance
o Client feedback and issues
5. Cross-functional Coordination
Work closely with:
o Sales team (for new order opportunities)
o Operations / production (for fulfillment)
o Logistics / dispatch (for timely delivery)
o Finance (for billing and payment tracking)
Act as the
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