Role & responsibilities

Experience: 1 - 5 years

Language Proficiency: Telegu, Tamil, English & Hindi.

Location - Kolkata

Qualification - Must be a Graduate.

Key Responsibilities:

*Handle customer queries, complaints, and service requests in a timely and skilled manner.

• Coordinate with Sales, SCM, Production, Logistics, and Finance teams to ensure prompt resolution

of customer concerns.

• Track and monitor customer orders, dispatches, deliveries, and service commitments.

• Maintain customer communication records and prepare regular status reports.

• Escalate critical customer issues to relevant stakeholders and ensure closure within defined

timelines.

• Support the Managing Director Office in monitoring key customer service metrics and improvement

initiatives.

• Prepare customer feedback analysis and recommend corrective actions.

• Assist in maintaining service standards, SOP compliance, and customer satisfaction benchmarks.

Female Candidates Prefered.

Interested candidates can share their resume in this mentioned mail id

[email protected].

Contact Number - (phone hidden).

📌 Customer Support Executive (Kolkata)
🏢 Aludecor Lamination
📍 Kolkata