Desktop Support Engineer (Navi Mumbai)

Desktop Support Engineer (Navi Mumbai)

06 Aug
|
Team Computers
|
Navi Mumbai

06 Aug

Team Computers

Navi Mumbai

Role & responsibilities

Job Title: L1 Desktop Support Engineer
Experience: 1-3 Years

Key Responsibilities:

- Provide Level 1 support for desktops, laptops, printers, and peripheral devices.
- Install, configure, and troubleshoot Windows OS, MS Office, and standard software.
- Resolve hardware, software, and basic network issues.
- Handle user onboarding, asset allocation, and IT asset tracking.
- Log, track, and resolve tickets within defined SLAs.
- Escalate complex issues to the L2 support team when required.

Required Skills:

- Knowledge of Windows OS, MS Office, Outlook, and basic networking.
- Experience with desktop/laptop troubleshooting and IT asset management.
- Familiarity with ticketing tools and remote support.
- Positive communication and customer service skills.

📌 Desktop Support Engineer (Navi Mumbai)
🏢 Team Computers
📍 Navi Mumbai

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