Quality Control Manager F&B;

Function: F & B

Reports To (Job Role): General Manager/Head F&B; Service Excellence

1. Job Purpose

To ensure the highest standards of food safety, hygiene, quality assurance, regulatory compliance, and patient meal quality across all Food & Nutrition Service operations, while supporting continuous improvement, risk mitigation, patient satisfaction, and operational excellence. The role is responsible for ensuring compliance with NABH, FSSAI, HACCP, GMP, GHP, ISO 22000 and RFH quality standards while fostering a culture of quality, safety, and continuous improvement.

2. Accountabilities

1. Ensure compliance with HACCP, GMP, GHP, FSSAI, NABH and applicable food safety standards.
2. Conduct routine hygiene inspections of kitchens, cafeterias, patient pantries, stores and food preparation areas.
3. Monitor personal hygiene and grooming practices of all food handlers.
4. Verify food receiving, storage, preparation, holding and serving procedures.
5. Monitor food, refrigeration and equipment temperature records.
6. Ensure implementation and effectiveness of pest control programs.
7. Verify deep cleaning schedules and sanitation compliance across all F&B; areas.
8. Conduct daily operational quality audits across food production and service areas.
9. Perform scheduled and surprise inspections to identify quality gaps.
10. Ensure adherence to approved SOPs, work instructions and quality standards.
11. Implement, monitor and track Corrective and Preventive Actions (CAPA).
12. Investigate quality deviations and ensure timely closure of observations.
13. Ensure compliance with NABH, FSSAI, ISO 22000, HACCP and internal quality standards.
14. Maintain statutory documentation, quality records and audit evidence.
15. Coordinate internal, external and accreditation audits.
16. Track audit observations, non-conformities and closure status.
17. Verify diet accuracy as prescribed by dietitians and clinicians.
18. Monitor food portion control,



presentation, temperature and taste standards.
19. Conduct patient meal rounds and obtain patient feedback.
20. Analyze patient complaints related to food services and implement corrective actions.
21. Audit food suppliers, vendors and contract service providers for quality compliance.
22. Inspect incoming raw materials, consumables and packaged products.
23. Monitor supplier performance and maintain vendor quality scorecards.
24. Coordinate product recalls, food safety investigations and incident management when required.
25. Maintain hygiene checklists, audit reports and inspection records.
26. Monitor temperature logs, sanitation records and cleaning schedules.
27. Maintain food sampling and retention records as per defined protocols.
28. Maintain CAPA tracker, non-conformance reports and quality documentation.
29. Prepare monthly quality dashboards, MIS reports and management review inputs.
30. Support infection prevention and control measures relevant to food service operations.
31. Ensure patient safety requirements are embedded in all food handling and service processes.
32. Participate in multidisciplinary committees related to quality, safety and accreditation.
33. Ensure readiness for accreditation surveys and regulatory inspections at all times.

EDUCATIONAL QUALIFICATIONS

Necessary

Bachelor's Degree in Hotel Management, Hospitality Management, Food Science, Nutrition or related field

Necessary

HACCP Certification

Desirable

ISO 22000/Internal Auditor Certification

Desirable

NABH & FSSAI Certifications/Training

Desirable

Lean Six Sigma Certification

RELEVANT EXPERIENCE

Necessary

815 years of experience in Hospitality or Healthcare Food Services

Necessary

Minimum 3–5 years in a Quality Assurance / Quality Control leadership role

Necessary

Experience in Food Safety, Hygiene and Regulatory Compliance Management

Desirable

Experience in NABH-accredited hospitals

Desirable

Experience managing multi-site food service quality operations

📌 Quality Control Manager F&B (Mumbai Suburban)
🏢 Seven Hills hospital managed by Reliance Foundation Hospital
📍 Mumbai Suburban