We are looking for a driven and customer-focused Account Manager who is excited to grow in a fast-paced, early-stage startup environment. The ideal candidate will take strong ownership of customer accounts, build lasting relationships, drive product adoption, and ensure customers consistently receive value from our solutions.

You will work closely with our US-based customer base, including convenience store owners, helping them successfully use our products, adopt new features, and expand their engagement with the platform.

If you are an excellent communicator, highly coachable, tech-savvy, and motivated by customer success and business growth, this role is for you.

Key Responsibilities:

- Manage a portfolio of customer accounts and build strong, long-term relationships.
- Serve as the primary point of contact for assigned customers, ensuring timely communication and proactive support.
- Conduct regular customer check-ins, account reviews, and structured business reviews to ensure engagement and satisfaction.
- Guide new customers toward their first value milestone, successful onboarding, and early product adoption.
- Drive deeper usage of the platform by educating customers about new features, products, and capabilities.
- Identify upselling, cross-selling, product expansion, and multi-location expansion opportunities within existing accounts.
- Recognize early signs of customer dissatisfaction, adoption gaps, or churn risk and take proactive steps to improve retention.
- Resolve customer concerns professionally by understanding issues, coordinating solutions, and driving successful outcomes.
- Develop strong customer advocates and secure high-quality customer references, testimonials, and referrals that contribute to new business opportunities.
- Gather customer feedback and share actionable insights with Product, Support, Sales, and Leadership teams.




- Maintain accurate account records, customer interactions, follow-up actions, and documentation in CRM or account management systems.
- Ensure consistent and timely follow-ups across the entire assigned account portfolio.
- Work cross-functionally with Support, Product, Sales, and Leadership to enhance the overall customer experience.

Key Requirements:

- Experience in Account Management, Customer Success, Client Relationship Management, or a similar customer-facing role.
- Experience managing US or Canadian customers is highly preferred.
- Excellent verbal and written communication skills in English.
- Verbal fluency in Gujarati and Hindi is mandatory.
- Strong relationship-building, active listening, negotiation, and customer engagement skills.
- Ability to handle frustrated or dissatisfied customers calmly and guide them toward effective solutions.
- Strong problem-solving skills with a customer-first and outcome-oriented approach.
- Highly coachable, eager to learn, and open to adopting new tools, strategies, and processes.
- Comfortable working in a fast-paced startup workplace with frequently changing priorities and evolving business strategies.
- Tech-savvy and capable of quickly learning new software, CRM platforms, and technology tools.
- Strong organizational skills with excellent attention to documentation and follow-ups.
- Experience driving customer onboarding, product adoption, feature adoption, customer retention, renewals, upselling, or account expansion is an advantage.
- Experience collaborating with cross-functional teams, including Product, Customer Support, and Sales.

Mandatory Requirements:

- Work Mode: 100% Work from Office Ahmedabad
- Shift: Night Shift aligned with the US customer base 8:00 AM to 5:00 PM CST
- Experience: Minimum 2 years in Account Management or a closely related role
- Languages: Excellent English communication with verbal fluency in Gujarati and Hindi

📌 Senior Accounts Manager (US Clients) (Mumbai)
🏢 SwiftSku
📍 Mumbai