Role & responsibilities

- Manage overall store operations and ensure smooth day-to-day functioning.
- Drive sales, productivity, and profitability targets.
- Lead, coach, and develop the store team to deliver high performance.
- Ensure excellent customer service and resolve escalated customer concerns.
- Plan manpower, prepare rosters, and manage attendance.
- Ensure compliance with SOPs, food safety, QA, cash handling, and audit standards.
- Monitor inventory, minimize wastage, and ensure stock availability.
- Ensure accurate cash management, billing, and daily store reporting.
- Recruit, onboard, train, and develop team members.
- Maintain caf cleanliness, equipment upkeep, and overall store standards.
- Review store performance, identify improvement areas, and implement action plans.
- Coordinate with support functions (HR, Operations, Finance, Maintenance, and Supply Chain)



to ensure smooth store operations.

Preferred candidate profile

- Graduate in any discipline (Hospitality/F&B;/Retail preferred).
- 25 years of experience in retail, QSR, caf, or hospitality operations, with team handling experience.
- Strong leadership and people management skills.
- Customer-focused with excellent communication skills.
- Positive knowledge of store operations, cash handling, inventory, and compliance.
- Ability to achieve sales and operational targets.
- Proficient in MS Excel and POS systems.
- Willing to work in rotational shifts, weekends, and holidays.
- Ability to handle pressure and make quick operational decisions.
- Positive attitude with a strong sense of ownership and accountability.

📌 Store Manager (Navi Mumbai)
🏢 Heisetasse Beverages
📍 Navi Mumbai