JOB DESCRIPTION

- Hiring for HR VOICE SUPPORT FOR-MUMBAI ONLY
- international voice support
- BPO VOICE INTERNATIONAL VOICE CAN APPLY

- ANY UNDERGRADUATE CAN APPLY BUT WITH EXPERIENCE

- minimum 12th class Pass outs needed FOR EXPERIENCE

Detailed JD

Working Hours: Shift will be in any of United States of America time zones

Working days : Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

5 day working

cabs available both side rotational shifts

Overall, Purpose of Job

- Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
- Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Strive and achieve SLA target and business outcome indicators defined by the client
- Job Responsibilities / Authorities

- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
- Walk customers/ Provide navigational support on self service portal




- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
- Place outbound calls to customers when required in line with Client / Company guidelines
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
- Maintain regular and punctual attendance in line with company policies and procedures
- Minimize customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

- Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
- Positive technical aptitude with an ability to learn quickly
- Excellent verbal and written communication skills

Experience Profile

- Prior international BPO work experience preferred

Regards

Neeti

(phone hidden)

call & What s app me Monday to Friday 10am to 6pm

📌 HR-VOICE support -International voice Support Role -Mumbai night shift
🏢 eTeam
📍 Mumbai