Role: Senior Manager - Retention (Team Lead)

Job location: Thane/Goregaon

Position Overview

Handling Outbound sales team of 15 to 18 callers, to drive and achieve Tata AIG renewal and rollover business targets.

- Monitor and evaluate the daily performance of CCEs through call audits, dashboards, and productivity reports.
- Identify improvement areas for each CCE and create personalized development plans.
- Provide constructive feedback regularly to enhance call quality and achieve performance targets.

Role and Responsibilities

- Performance Monitoring & Coaching
- Calibration & Stakeholder Collaboration
- KPI Management
- Briefings & Communication
- Target Achievement
- Customer Satisfaction (Internal and External)
- Workforce Management





Education & experience requirements

- Graduate
- 2 to 3 yrs of Outbound sales team handling experience
- General Insurance sales and call center experience preferred
- Basic EXCEL knowledge
- Should be able to read and analysis report

Preferred Skills

- Robust leadership and team management skills
- Excellent communication and coaching abilities
- Understanding of outbound sales/service operations
- Analytical skills to interpret performance data
- Problemsolving and conflictresolution skills
- Processoriented with high attention to detail

📌 Senior Manager - Retention (Team Lead) (Thane)
🏢 TATA AIG General Insurance Company
📍 Thane