Employment Type: Full Time

Work Experience: 3.0 Year(s) To 5.0 Year(s)CTC Salary: 4.00 LPA TO 6.00 LPAFunction: IT Infrastructure & IT Security / SupportIndustry: Medical Devices & EquipmentQualification: B.Sc - Information TechnologyLocation:

- Mumbai-suburbs

- End-User Support: Provide L1/L2 technical support for desktops, laptops, printers, scanners, and peripherals; Troubleshoot hardware, software, OS, and application issues (Windows); Resolve issues related to MS Office, Outlook, browsers, antivirus, and standard enterprise tools
- Desktop & Laptop Management: Installation, configuration, and maintenance of desktops, laptops, and accessories; Perform OS installation, upgrades, patching, and driver updates; Manage system performance and preventive maintenance activities
- Operating Systems & Software: Support Windows 10/11; Install, configure, and support business applications and licensed software; Ensure compliance with software licensing and IT policies
- Network & Connectivity Support: Troubleshoot LAN, Wi-Fi, VPN, and internet connectivity issues; Support basic network tasks such as IP configuration, printer sharing, and network drives; Coordinate with Network/ISP teams for escalated issues
- Asset & Inventory Management: Maintain IT asset inventory, tagging, and documentation; Track allocation, movement,



and lifecycle of desktops and laptops; Support onboarding / offboarding activities (device setup and recovery)
- Security & Compliance: Ensure endpoint security (antivirus, patches, password policies); Follow information security and data protection guidelines; Report security incidents, malware infections, or policy violations
- User Account & Access Support: Manage user accounts (AD, email, VPN, shared drives); Reset passwords and manage access permissions as per approval
- Documentation & Reporting: Maintain incident records, service reports, and SOPs; Update knowledge base and troubleshooting guides; Prepare daily/weekly support status reports
- Vendor & Team Coordination: Coordinate with hardware, software, and AMC vendors for repairs and replacements; Escalate unresolved issues to L3 or specialized teams; Support audits and compliance checks when required
- General Responsibilities: Provide timely and courteous user support; Support shifts, weekend support, or on-call duties if required

Key Skills :

- Desktop Engineer
- End User Support

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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