Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

To know more about Firstsource please visit our website www.firstsource.com

Role & Responsibilities:

- Real time monitoring and Intraday performance management




- Exception Management
- Real time reports- Hourly/ Daily/ Weekly
- Preparing Dashboards
- Analysis and Process development
- Incident tracking, logging and escalations
- Process and Procedure adherence
- Floor & seat management

Required skills:

- Intermediate MS Excel knowledge
- Basic to intermediate windows operating system navigation skills
- Robust written and verbal communication skills
- Ability to interact with all levels of management across various locations
- Strong analytical skills
- Comfortable with flexible work timings and willingness to stretch

Shift- Rotational

Week Off -Rotational

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

📌 Senior Analyst, WFM- RTA (Mumbai)
🏢 Firstsource
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