- Conduct Recent Hire Training (NHT) and refreshers for associates.
- Develop, update, and maintain training content, SOPs, and cross-training materials.
- Prepare training plans, reports, and dashboards.
- Deliver client-specific training programs and certifications.
- Analyze QA trends and conduct targeted coaching/training to address performance gaps.
- Evaluate training needs, set learning goals, and track completion milestones.
📌 Process Trainer Lead (Navi Mumbai)
🏢 Hexaware Technologies
📍 Navi Mumbai
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