Skill required: Order to Cash - Collections Processing

Designation: Order to Cash Operations Specialist

Qualifications:BCom

Years of Experience:7 to 11 years

What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction")Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).

What are we looking for? Manage collections portfolio to maximize cash flow and reduce aging/DSODrive recovery of outstanding receivables while ensuring customer experience & complianceOwn dispute resolution and collaborate cross-functionally (Billing,



Sales, Client)Understand and can drive end to end OTC processes (CMD, Billing, Cash Operations/Application, Collection)Should have experience of leading collection team for minimum 3years with team size of 5+Manage assigned AR portfolio and monitor aging buckets regularlyPerform customer outreach (calls/emails) to follow up on overdue invoicesNegotiate payment plans / settlements / promise-to-pay with customers Track and record collection activities and update account status accuratelyIdentify, investigate, and resolve billing disputes with internal stakeholdersEnsure timely escalation of delinquent/high-risk accountsDeliver collections reporting (aging, cash forecast, status updates)Maintain compliance with policies, audit & regulatory requirements

Roles and Responsibilities:
- In this role you are required to do analysis and solving of moderately complex problems
- May create recent solutions, leveraging and, where needed, adapting existing methods and procedures
- The person would require understanding of the strategic direction set by senior management as it relates to team goals
- Primary upward interaction is with direct supervisor
- May interact with peers and/or management levels at a client and/or within Accenture
- Guidance would be provided when determining methods and procedures on new assignments
- Decisions made by you will often impact the team in which they reside
- Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- Please note that this role may require you to work in rotational shifts

Qualification BCom

📌 Order To Cash Operations Specialist (Navi Mumbai)
🏢 Accenture
📍 Navi Mumbai