Role & responsibilities: Candidate should be available for 24 * 7 environment & should join on Immediate basis

Ticket Management:

- Prioritize and resolve IT support tickets as per SLA guidelines.
- Classify incidents based on priority and escalate when necessary.
- Maintain detailed documentation of issues and resolutions.

Technical Support & Troubleshooting:

- Configure and troubleshoot VPN connectivity issues for secure remote access.
- Assist with Outlook configuration, including email setup, PST, and OST file management.
- Resolve issues related to MS Office Suite and ensure smooth functionality.
- Manage Active Directory (AD) tasks such as user account creation, password resets, and access permissions.
- Configure and troubleshoot domain and workgroup settings for user authentication.
- Diagnose and resolve hardware issues, including RAM upgrades and replacements.

User Support & Training:

- Provide remote and on-site support to bank employees for IT-related issues.
- Assist in educating users on best practices for email security, VPN usage, and system optimization.
- Provide support for Outlook & mail configuration, ensuring seamless email communication.
- Assist users in resolving hardware and software issues, including desktops,



laptops, & peripherals.

Network & System Administration:

- Configure & manage Active Directory (AD), handling user authentication, group policies, & permissions.
- Perform network printer configuration, including troubleshooting printer connectivity issues.
- Understand & manage Domain vs. Workgroup setups based on organizational needs.
- Manage DHCP settings to dynamically assign IP addresses to devices.

Cloud & Licensing Management:

- Understand the difference between O365 & M365, assisting in cloud-based collaboration tools.
- Manage O365 licenses, ensuring compliance & proper allocation of resources.

Preferred candidate profile:

- Written and oral fluency in English.
- Relieving & Experience Letters of all the previous organizations worked with.
- Candidate must have completed Degree from UGC/AICTE approved University.
- Notice Period Immediate or less than 15days

Perks and perks:

- Cab Facility for Night Shift
- Meal Vouchers
- Shift Allowances

Candidates who can join on immediate basis can directly get in touch with me on the below contact number.

Regards,

Praveen N

(phone hidden)

📌 Desktop Support EngineerF interview) (Mumbai)
🏢 Rigved Technologies
📍 Mumbai