Role & Responsibilities :

Key highlights of the role are listed below (purely indicative and not limiting):

This position would include the mentioned set of responsibilities but not limited to:

- Manage end-to-end V-KYC assignment and ensure timely completion of customer verification.
- Verify customer identity and documents through video interaction as per regulatory guidelines.
- Perform quality checks on V-KYC cases to ensure accuracy, compliance, and completeness.
- Handle priority V-KYC cases with strict adherence to TAT and quality standards.
- Coordinate with customers through email for VKYC scheduling and completion.
- Monitor pending, rejected, and incomplete V-KYC cases and take necessary follow-up actions.
- Prepare and maintain MIS reports for V-KYC performance, productivity, and management review.
- Coordinate with FRM, Product, Customer Service, and other stakeholders for smooth processing.
- Resolve customer and internal team queries related to V-KYC promptly and effectively.
- Participate in team meetings to review performance, address challenges, and implement process improvements.

Applicants should possess the following attributes:

- Strong understanding of V-KYC processes, customer verification workflows, and regulatory requirements.




- Valuable knowledge of MIS reporting, dashboards, and data analysis (Excel, reporting tools, etc.).
- Ability to manage high-volume V-KYC operations with prioritization and strict turnaround timelines (TAT).
- Strong attention to detail for quality checks, document verification, and customer data validation.
- Proficiency in using V-KYC platforms, CRM systems, operational tools, and communication channels (email).
- Excellent coordination and stakeholder management skills across Sales, Operations, Customer Service, and Compliance teams.
- Effective communication skills (written & verbal) for query handling, and stakeholder coordination.
- Problem-solving mindset with the ability to identify discrepancies, resolve verification issues, and ensure smooth processing.
- Basic knowledge of customer onboarding, KYC regulations, and compliance requirements.
- Strong organizational and multitasking abilities to handle multiple V-KYC cases simultaneously.
- Familiarity with audit processes, documentation standards, and regulatory guidelines related to customer verification.
- Ability to work in shift-based environments while maintaining productivity, quality standards, and service levels.

📌 Sr. Officer/Officer - VKYC Checker (Mumbai)
🏢 BOBCARD
📍 Mumbai