06 Aug
|
TaskUs
|
Navi Mumbai
06 Aug
TaskUs
Navi Mumbai
Roles and Responsibilities :
- Manage daily operations of the center, ensuring productive use of resources and meeting customer service standards.
- Oversee team performance, providing guidance on process improvements and coaching to reduce attrition and shrinkage.
- Develop and implement strategies to improve CSAT (Customer Satisfaction) scores through effective people handling and conflict resolution.
- Ensure compliance with SLAs (Service Level Agreements) by monitoring key performance indicators such as AHT (Average Handle Time).
Job Requirements :
- 8-21 years of experience in international BPO or call center environment.
- Proven track record in managing teams effectively to achieve operational excellence.
- Strong understanding of attrition management, CSAT improvement initiatives, and SLA management principles.
- Excellent people management skills with ability to handle complex situations professionally.
📌 Operations Manager (Navi Mumbai)
🏢 TaskUs
📍 Navi Mumbai