Sea Export Operations

- Manage complete Sea Export shipments (FCL/LCL) from booking to final documentation.
- Coordinate with shipping lines, overseas agents, transporters, CFS, customs brokers, and customers.
- Ensure timely shipment planning, vessel booking, cargo movement, and execution.
- Monitor shipment milestones and proactively resolve operational issues.
- Ensure compliance with customer SOPs, regulatory requirements, and internal quality standards.
- Prepare and verify export documentation including Shipping Instructions, Bill of Lading, Commercial Invoice, Packing List, and other related documents.
- Handle exceptions and escalations to ensure timely shipment execution.

Customer Service

- Serve as the primary point of contact for assigned customers.
- Provide proactive shipment updates and maintain regular communication.
- Handle customer queries, complaints, and service recovery within agreed timelines.
- Ensure high customer satisfaction through responsive and solution-oriented service.
- Conduct customer review meetings and identify opportunities for process improvement.

📌 Ocean Freight - Customer Service / Operations (Mumbai)
🏢 TVS SCS GLOBAL FREIGHT SOLUTIONS
📍 Mumbai