Roles and Responsibility
- Oversee all operational support aspects of the contact center.
- Facilitate and monitor workforce planning issues, including staffing, scheduling, and forecasting systems.
- Implement and manage contact center quality issues and support systems.
- Monitor training programs across the contact center.
- Develop and implement relevant solutions based on best practices.
- Lead a team of junior co-workers and set day-to-day operational objectives.
Job Requirements
- Minimum 1 year of experience in a similar role.
- Strong knowledge of customer experience management and BPO/Call Centre operations.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work independently and as part of a team.
- Solid analytical and organizational skills.
- Experience with advanced support technologies and processes.
- A professional/university degree is required.
📌 Real Time Adherence Executive (Mumbai)
🏢 TP
📍 Mumbai