Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Inbound Sales Representative New Assoc

Qualifications:Any Graduation

Years of Experience:0 to 1 years

What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for?





- Written and verbal communication
- Adaptable and adaptable
- Ability to perform under pressure
- Ability to work well in a team
- Agility for quick learning

Roles and Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your own team and your direct supervisor
- In this role you will be given detailed instructions on all tasks
- The decisions that you make impact your own work and are closely supervised
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
- Please note that this role may require you to work in rotational shifts

Qualifications

Any Graduation

📌 Inbound Sales Representative New Assoc (Mumbai)
🏢 Accenture
📍 Mumbai