Position: Operation Manager (Sales & Collection)

Location: Turbhe, Navi Mumbai

Cibil Score: Mandatory above 650

Experiences : 2 years to 10 years of experiences in operation manager role (BPO mandatory)

Business Governance

End-to-end ownership of Customer Service, Sales, Collections and Email operations.

Drive Daily, Weekly and Monthly governance reviews.

Own Business KPI delivery across all LoBs.

Drive structured escalation and intervention mechanisms.

Operational Excellence

Implement COPC Governance Framework.

Lead Lean Six Sigma continuous improvement initiatives.

Conduct Root Cause Analysis (RCA) for KPI misses.

Improve productivity, utilization, shrinkage and service delivery.

Client Governance

Primary governance SPOC for Unity Leadership.

Lead WBRs, MBRs and QBRs.

Drive transformation roadmaps and value-delivery initiatives.

Lead automation and process improvement programs.

People Leadership

Lead Team Managers and Team Leaders.

Develop leadership capability through coaching and mentoring.





Improve employee engagement, retention and succession planning.

Desired Skillset

1215+ years of Contact Centre Operations experience.

Minimum 3+ years managing Banking/BFSI operations at Manager level.

Experience managing Sales and Collections port folio along with Service experience is good to have

Robust exposure to Lean Six Sigma and Governance Frameworks.

Excellent stakeholder management and executive presentation skills.

Strong analytical, decision-making and problem-solving capability.

Business Benefits

Single ownership for business delivery.

Structured governance with faster decision-making.

Improved KPI predictability and accountability.

Better collaboration across Operations, Quality and Training.

Enhanced client confidence through executive governance.

Interested candidate can apply [email protected]

📌 Operations Manager (Navi Mumbai)
🏢 Digitide Solutions
📍 Navi Mumbai