About The Role

Skill required: Quality Checks - Operational Audit & Compliance

Designation: Quality Assurance Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

Language - Ability:English(International) - Expert

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song?? all powered by the world??s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What would you do?
Role DescriptionThe role involves auditing advisor interactions across multiple channels and reporting deviations related to agents, processes, systems, or technology. It also includes recommending process improvements to the Transformation team.



Key skills required are MS Excel proficiency, analytical ability, and a robust understanding of quality culture. Responsibilities include compliance analysis, process reviews, fostering governance, cross-functional coordination, and project participation. Objectives cover processing time, accuracy, SLA adherence, continuous improvement (Kaizen), and contributing to insights and Role overviewCL11 Audit Analyst auditing interactions and identifying process improvements.

What are we looking for?
skills and competencies
- Analytical ability
- Attention to compliance
- Strong reporting skillsExperience and qualifications
- Experience in audit, QA, or compliance environments

Roles and Responsibilities:
Key responsibilities
- Audit customer interactions
- Identify compliance gaps
- Recommend improvements
- Support transformation initiatives

Qualification
Any Graduation

📌 Quality Assurance Analyst-Messaging (Mumbai)
🏢 Accenture
📍 Mumbai