LM (Appliance Integration Consultant)

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Experience: 0 to 3 years
Location: Mumbai, Maharashtra, India

The Appliance Integration Consultant is responsible for analyzing, designing, and structuring log flow architecture to onboard customer environments onto ControlCase s SIEM / XDR and Vulnerability Management cloud platform, while collecting the evidence required to support customer certification efforts.

This is a hands-on, customer-facing technical role requiring strong knowledge of systems, networking, and cloud infrastructure, along with the ability to communicate clearly and confidently with customers while integrating a wide range of asset types, including:

- Network devices including firewalls, routers, switches, hypervisors, and other security appliances.

- Windows and Linux servers across all major distributions.

- Active Directory, LDAP, and DNS servers.

- macOS systems (basic administration).

- Applications and databases hosted on-premises or in the cloud.

- APIs, agents, tokens, and web services.

- Cloud platforms including AWS, Microsoft Azure, Google Cloud Platform, Oracle Cloud, and DigitalOcean (basic).

Key Responsibilities

Customer Onboarding Platform Integration

- Lead end-to-end onboarding of customer environments onto the SIEM, XDR, and Vulnerability Management cloud platform, including planning, scoping, and execution.

- Configure and troubleshoot agents, APIs, tokens, web services, log forwarders, and other platform components across diverse customer environments.

- Design and implement log flow architecture to ensure reliable and complete data ingestion.

- Analyze customer network topology and asset inventory to determine the most effective integration strategy.

Solution Administration Optimization

- Manage platform user accounts by creating, modifying, and deactivating access according to customer and internal policies.

- Create and maintain customer-specific watchlists and data sources to support threat detection.

- Manage major platform changes within customer environments, ensuring proper testing, documentation, and deployment.

- Validate log sources, optimize platform performance, and generate reports on integration health and data coverage.





- Evaluate and integrate new technologies and products as they become available.

Compliance, Evidence Audit Support

- Deploy and maintain audit rules and log retention policies that align with compliance requirements including PCI DSS, ISO 27001, SOC 2, NIST, and GDPR.

- Collect, organize, and submit audit evidence required for customer certification engagements.

- Map customer security and compliance requirements to appropriate SIEM and XDR configurations.

Documentation, Process Automation

- Create documentation, runbooks, and workflow diagrams to standardize onboarding and operational procedures.

- Develop and maintain log parsers using parsing rules, filters, and regular expressions.

- Identify automation opportunities that improve deployment efficiency and reduce operational effort.

Customer Cross-Functional Collaboration

- Serve as the primary technical contact for assigned customers and maintain strong working relationships.

- Troubleshoot technical issues by identifying root causes, implementing solutions, and providing preventive recommendations.

- Collaborate with SOC analysts, engineers, and data science teams to improve monitoring and detection capabilities.

- Train and mentor engineers and customers on platform functionality and best practices.

- Coordinate product enhancements and feature requests with technology vendors.

Professional Development

- Stay current with evolving cybersecurity threats, detection methodologies, MITRE ATTCK, and the Cyber Kill Chain.

- Participate in vendor training, technical meetings, and industry conferences to maintain technical expertise.

Required Qualifications

Bachelor s degree or diploma in Information Technology, Computer Applications, Engineering, or a related field.

Required Experience

- Minimum 2 years of experience in systems administration, network administration,



or technical support.

- Minimum 2 years of experience in managed services, information security, or a Security Operations Center (SOC) environment.

- Minimum 2 years of experience working directly with customers or clients.

Technical Skills

- Working knowledge of SIEM and XDR platforms such as Rapid7, LogRhythm, IBM QRadar, or similar technologies.

- Intermediate proficiency with Windows and Linux operating systems across major distributions, with basic familiarity with macOS.

- Strong understanding of network architecture across on-premises, data center, and cloud environments including AWS, Azure, Google Cloud Platform, and Oracle Cloud.

- Knowledge of log forwarding, parsing rules, regular expressions, and basic scripting.

- Experience with network traffic analysis tools such as tcpdump, Wireshark, Ngrep, or similar.

- Understanding of security and compliance frameworks including PCI DSS, NIST, SOC 2, GDPR, and ISO 27001.

Core Competencies

- Excellent written, verbal, and interpersonal communication skills with the ability to explain technical concepts to non-technical audiences.

- Strong analytical thinking and structured problem-solving abilities.

- Ability to manage multiple customer environments and competing priorities.

- Self-motivated with a continuous improvement mindset.

Preferred Qualifications

- Experience with infrastructure automation tools such as Ansible, Chef, or Terraform.

- Knowledge of the MITRE ATTCK framework and Cyber Kill Chain methodology.

- Experience supporting compliance audits for PCI DSS, ISO 27001, or SOC 2.

- Experience mentoring junior engineers or delivering technical training to customers.

Work Workplace

This is a customer-facing technical consulting role that may require flexibility across global time zones to support international customer environments. This position focuses on technical implementation and integration and is not a customer support role.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Appliance Integration Consultant (Mumbai)
🏢 ControlCase
📍 Mumbai