Role & responsibilities:

The Country Safety and Security Manager (CSSM) will drive safety, security, and risk management initiatives for Aga Khan Education Service, India (AKES, I) and the Aga Khan Academy, Hyderabad (AKAH). S/he will develop and implement risk-based strategies, policies, standards, and procedures in line with wider AKDN policy. A strategic safety and security perspective will be maintained through links with local organizations and official departments to inform appropriate operational level decisions for AKES, I and AKAH leadership. The CSSM has a responsibility to monitor, mentor, guide, and support safety and security staff at AKAH and the schools security focal points (SFPs) in Mumbai, Gujrat and Telangana regions. The CSSM will provide leadership with security analysis by continuously monitoring the security environment and will also inform and work under the functional guidance of the Global Safety and Security Lead (GSSL) for Aga Khan Schools. The incumbent shall work in close collaboration with the Department of International Security (DIS) of AKDN.

Safety and Security Management and Planning:

- Develop and implement a structured safety and security management system , in line with the AKDN Security Level System (SLS), and provide directions on safety and security strategy, policy, standards and procedures.
- Develop and implement mandated (SLS) assessments, procedures, plans, and mechanisms appropriate to regional threat levels and the schools context.
- Conduct audits of the schools and review safety and security mitigation measures/manage the remedial action plans.
- Review and implement the safety and security mitigation strategies for schools, hostels and offices, address vulnerabilities, and lead the audit process.
- Develop and implement the organizations strategic safety and security plans including the business continuity plans.
- Collect and analyze safety and security information and disseminate advisories.
- Oversee the implementation and ensure that the security systems and equipment, such as surveillance cameras, access control systems, and alarm systems including fire extinguishers are in working condition. Escalate to the relevant function for any resolution of issues with such system/equipments.
- Develop and maintain a strong contextual understanding of all AKES, I areas of operation.
- Oversee the planning, implementation and quality control of AKES, I security manpower, technical assets, and physical protection measures such as CCTV cameras, access control systems, alarm systems, and firefighting equipment, are appropriate, maintained and correctly utilized.

Incident Management:





- Develop at all schools critical incident management teams and prepare the team to manage critical incidents including coordination and supporting emergency services during any critical incident.
- Develop and maintain a Critical Incident Management Team (CIMT) and prepare contingency plans to manage critical incidents, including coordination with and support to emergency services during such events.
- Monitor and evaluate the effectiveness of safety and security measures through incident reporting, data analysis, and feedback mechanisms.
- Support the supervisor and CIMT in managing all safety and security aspects of incident response.
- In coordination with the school Safeguarding Lead implement the Safeguarding policy requirements in this respect.
- Develop and maintain a communications system that is robust and reliable to ensure effective communication with required services and personnel during emergencies.
- Gather and analyze safety and security information relevant to education/schools in areas of operations to strengthen the AKES safety and security planning and preparedness.

Coordination and Relationships:

- Work under the functional guidance and in close coordination with the AKDN Department of International Security (DIS) along with AKS Safety & Security Lead.
- Establish relationships with the relevant law enforcement agencies, community leaders, and emergency services to ensure their support as required.
- Through the school Safety and Security focal point, establish relationships with relevant local law enforcement agencies, community leaders, and emergency services to ensure their support as required
- Through the school Safety & Security focal point, monitor and manage the activities and performance of contracted security providers in accordance with AKES, India policies, established KPIs and the service agreement; conduct quarterly review meetings with the service provider, liaise as required.
- Coordinate and support the School Safeguarding focal point in the implementation and execution of the Safeguarding policy under the guidance of the AKES, India Safeguarding Lead.
- Actively participate in monthly security coordination cell (SCC) meetings.

Training and Briefings:

- Deliver or coordinate safety and security workshop/ training and drills for AKES, India personnel




- Conduct or coordinate safety and security training for security guards, housekeeping staff and drivers on a regular basis
- Develop and implement capacity building for any staff undertaking security and safety functions, full or part time.
- Deliver student safety, security and safeguarding awareness programs under the guidance of the AKES, India Safeguarding Lead, including induction and briefing of all new employees on these.
- Stay informed about current trends, best practices, and legal requirements related to school safety and security, and recommend updates to policies and procedures as needed.
- Ensure the statutory standards for fire and first aid preparedness are met and that provision for fire and first aid training is made where applicable.

Private Security Management

- Advice on the selection of sub- contracted security service companies (guards/technical security/response) and managing such contracts to ensure the operational requirement stated by AKES, I and AKAH SLT is properly met.
- Manage the activities and performance of contracted private security providers in accordance with AKES, I and AKAH policies, established KPIs, and the service agreement.
- Conduct monthly and quarterly review meetings with the private security company.
- Liaise with the private security company as required.

Support:

- Investigate safety and security breaches and non-compliance.
- Ensure that the required documentation is maintained, retained, and stored at all schools regarding Safety, Security and Safeguarding including training conducted, communications done, all reports generated, etc.
- Produce reports, attend meetings, and undertake any other duties, in line with the position, as required by the supervisors.

Preferred candidate profile:

Qualification:

Bachelors degree preferably in security studies or security risk management

Minimum bachelors degree or equivalent, in arts and science discipline or security sector related qualification at a degree level.

Experience:

- Minimum 5 years of previous experience in Security/Armed or such allied forces
- Preference will be given to experience in safety and security management in the Education industry, at a similar level.
- High level of contextual understanding of the political, social, economic, and security situation in India.
- Ability to undertake regular in-country travel to operational areas (40%).
- Previous risk management experience with the UN or NGOs/INGOs in India, or a robust background in educationrelated security.
- Relevant security industry certifications such as CPP PSP APP – PMP etc.

📌 Country Safety and Security Manager (Hyderabad)
🏢 Aga Khan Education Services
📍 Hyderabad