Miles has partnered with a leading global professional services firm (our client), ranked in the Top 20, as they build their Global Capability Center (GCC) in India. Join our clients dynamic team to be part of this exciting growth journey.

Location: Bandra Kurla Complex

Work hours: 2 - 11 pm

Work mode: Hybrid

This dynamic role involves conducting training needs and gap analysis, collaborating with stakeholders, and applying adult learning principles to develop engaging and interactive learning experiences. The Senior Learning Experience Designer produces a range of instructional materials, including e-learning modules, instructor-led sessions, blended learning solutions, and in-person conferences, all of which adhere to NASBA's CPE requirements. The team member works with significant autonomy, coordinating the entire design process, including meetings with subject matter experts and external partners. The Senior Learning Experience Designer uses a variety of learning design tools and is comfortable working with Learning Management Systems such as LCvista and Workday.

As a key member of the team, the Senior Learning Experience Designer will support the firm's mission to offer a variety of technical, leadership, and professional development experiences supporting team members on their career journey. The candidate for this role should have a strong foundation in instructional design tools like Articulate 360, with the ability to build learning that is relevant in a professional services environment. In addition, the candidate should possess a strong consulting background or experience in cross-functional collaboration, be naturally curious, detail-oriented, and highly adaptable, with a passion for creative problem-solving and a strong analytical mindset. Strong interpersonal skills, a collaborative mindset,



and a proactive approach to challenges will be essential to their success in this dynamic environment.

Job Description:

- Conduct qualitative and quantitative needs and gap analyses to assess learning needs, measure training effectiveness, and identify improvement opportunities.
- Design and develop self-paced, virtual instructor-led, and in-person learning experiences and simulations incorporating adult learning principles in coordination with Subject Matter Experts.
- Serve as a training producer for virtual and in-person training through Zoom and Conferences.io to ensure programs are educational, engaging, technically sound, and user-friendly, leading to a successful learning experience for team members.
- Systematically assess, design, develop, implement, and evaluate training programs based on learners' needs and objectives following the ADDIE model.
- Develop high-quality branded instructional materials using tools such as Articulate 360, MS Office, and approved presentation or design platforms.
- Design and integrate evaluation strategies, leveraging the Kirkpatrick Model, to ensure training programs align with and drive performance outcomes.
- Coordinate and collaborate with external facilitators for process improvement, timely content delivery, and relevant curriculum development in line with NASBA standards.




- Coordinate and schedule training sessions to ensure maximum participation and minimal operational disruption and communicating expectations to team members, in collaboration with Learning Coordinators.
- Demonstrate strong communication skills when working with stakeholders, SMEs, training audiences of various sizes, committees, leaders, and vendors.
- Develop detailed agendas and schedules for live programs and events, including session topics, speakers, and activities, in collaboration with Learning Coordinators.
- Facilitate communication and coordination among all stakeholders to ensure alignment and buy-in to successfully execute projects.
- Provide guidance, feedback, and mentorship to team members and peers, sharing best practices in learning experience design and supporting ongoing development of learning capabilities.
- Required:
4+ Experience using design tools like Articulate 360 and tracking learning content in a learning management system (LMS), such as Workday or LCvista.
4+ Experience coordinating in-person, virtual, and hybrid event management logistics.
4+Experience applying adult learning principles to develop, design, and deploy training, including professional and leadership development courses.
4+ Experience evaluating training program effectiveness through metrics, feedback, and assessments, making continuous improvements based on insights.
4+ Demonstrated organization, time management, and interpersonal skills with the ability to collaborate on a diverse team and manage multiple projects simultaneously.
4+ Experience leveraging technology to create diverse training materials, including guides, presentations, videos, and live recordings, fostering a dynamic learning setting
4+ Experience working in a professional services environment preferred.

📌 Senior Learning Experience Designer (Mumbai)
🏢 Miles Education
📍 Mumbai