Role & Responsibilities

- Lead end-to-end implementation, rollout, and support of SAP S/4HANA Service Management solutions.
- Gather, analyze, and translate business requirements into functional specifications.
- Configure and customize SAP Service Management processes including Service Orders, Service Contracts, Service Notifications, Warranty Management, and In-House Repair.
- Work closely with business stakeholders to optimize service management processes.
- Integrate SAP Service Management with SAP SD, PM/EAM, MM, and other SAP modules.
- Prepare functional specifications and coordinate with technical teams for developments, enhancements, reports, interfaces, forms, and workflows.
- Perform system testing, UAT support, defect resolution, and production support.
- Support data migration, cutover activities, and go-live planning.
- Conduct user training and prepare functional documentation.
- Ensure timely delivery while adhering to SAP best practices.

Preferred Candidate Profile





- 9 to 12 years of experience as an SAP Service Management/SAP S/4HANA Service Functional Consultant.
- Solid hands-on experience in SAP S/4HANA Service Management configuration and implementation.
- Experience in end-to-end SAP S/4HANA implementation projects.
- Expertise in Service Orders, Service Contracts, Service Notifications, Warranty Management, In-House Repair, and Service Master Data.
- Good understanding of integration with SAP SD, PM/EAM, MM, and FI/CO.
- Experience in requirement gathering, solution design, testing, and production support.
- Strong client-facing, communication, and stakeholder management skills.
- SAP S/4HANA Service certification is preferred.
- Willingness to work in a hybrid/work-from-office environment and collaborate with cross-functional teams.

📌 SAP Service Management- Senior Consultant (Pune)
🏢 Capgemini
📍 Pune