Location - Andheri West

Experience - 2 years - 7 years

Job Summary

We are looking for Customer Care Executive to manage customer support for our Direct-to-Consumer (D2C) platform. The role involves handling online shopper queries, resolving customer concerns, coordinating with internal teams, and ensuring a smooth and positive customer experience throughout the purchase journey.

Key Responsibilities

- Handle customer queries received through the company's D2C website and other customer support channels.
- Respond to customer queries related to orders, products, payments, delivery, returns, replacements, refunds, and cancellations.
- Track and resolve customer complaints within defined timelines.
- Coordinate with Sales, Logistics, Warehouse, E-commerce, and other internal teams for timely resolution of customer issues.
- Monitor order status and provide accurate updates to customers.
- Handle escalations professionally and ensure effective resolution.
- Maintain accurate records of customer interactions, complaints, and resolutions.




- Follow up on unresolved cases to ensure timely closure and customer satisfaction.
- Identify recurring customer issues and share feedback with relevant teams for process improvement.
- Maintain a high level of professionalism and deliver a positive customer experience.

Required Skills & Competencies

- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Valuable interpersonal and coordination skills.
- Ability to handle customer complaints patiently and professionally.
- Basic knowledge of D2C, e-commerce, order management, returns, and refunds.
- Good working knowledge of MS Office, particularly Excel.
- Ability to multitask and manage multiple customer queries simultaneously.
- Strong attention to detail and follow-up skills.

If interested send your resume to [email protected]

📌 Hiring - Customer Care - GM Modular Pvt Ltd (Mumbai)
🏢 GM MODULAR
📍 Mumbai