Hiring: Head of Operations / Delivery Head UK Mortgage

Location: Mumbai (Preferred) | PAN India
Salary: (Based on experience)
Experience: 18 to 25 Years
Domain: UK Mortgage | Banking & Financial Services

Are you an experienced UK Mortgage Operations Leader with a proven track record of managing large-scale delivery teams?

We're looking for a Head of Operations / Delivery Head to lead a 1,000+ FTE UK Mortgage operation, driving operational excellence, client satisfaction, financial performance, and business transformation.

What You'll Do

- Lead end-to-end UK Mortgage operations across multiple locations.
- Manage a workforce of approximately 1,000 employees.
- Own delivery performance including SLA, Quality, Productivity, TAT, Customer Experience, and Compliance.
- Build and manage executive-level client relationships and governance.
- Drive P&L;, operational efficiency, workforce planning, and profitability.
- Lead automation, process improvement, Lean Six Sigma, and digital transformation initiatives.
- Ensure regulatory compliance, risk management, audit readiness,



and operational excellence.
- Partner with business leaders to support growth, transitions, and account expansion.

What We're Looking For

- 18 - 25 years of experience in Banking, BFSI, BPO/BPM, or Financial Services.
- Mandatory experience in UK Mortgage Operations.
- Proven leadership of 1,000+ employee operations.
- Experience as a Head of Operations, Delivery Head, Business Unit Head, Account Head, Site Head, VP Operations, or similar.
- Strong expertise across the UK Mortgage lifecycle, including mortgage processing, underwriting support, servicing, and collections.
- Demonstrated success in service delivery, client management, P&L; ownership, compliance, and large-scale operations.
- Lean Six Sigma, transformation, or automation experience is a plus.

Why Apply?

Executive leadership prospect
Lead one of the largest UK Mortgage operations
Drive transformation and operational excellence
Competitive compensation up to 50 LPA

📌 Head of Operations / Delivery Head_UK Mortgage Operations (Mumbai)
🏢 Gratitude India
📍 Mumbai