SUMMARY
Title: International Voice Process Representative

Location: Vikhroli, Mumbai (Work From Office)

Job Type: Full - Time

Industry: BPO / Customer Support / International Voice Process

Summary:

We are seeking International Voice Process Representatives for a top multinational company in Mumbai. This is a great opportunity for candidates looking to build a career in a global, fast-paced BPO setting. The role involves handling international voice interactions, delivering high-quality customer support, and working in night shifts with pick-and-drop cab facilities provided. High-performing candidates may be absorbed into the client payroll based on performance and business requirements.

Key Responsibilities:

- Handle inbound and outbound voice calls with international customers

- Provide accurate, professional, and timely responses to customer queries

- Maintain strong customer relationships with a customer-oriented approach

- Ensure high service quality and customer satisfaction

- Adhere to defined process guidelines and performance standards

- Work in a 5-day rotational work schedule

Requirements

Experience:

- 0.7 to 5 years of experience in the voice domain

Education:

- Graduate (mandatory)

Language Requirement:

- Excellent verbal and written communication skills in English

Other Requirements:





- Strong interpersonal and customer-handling skills

- Willingness to work in night shifts

- Immediate joiners required

- Ability to work in a fast-paced BPO environment

Additional Details:

- 5-day rotational work week

- Structured training and continuous support provided

- Contractual role with the possibility of extension or permanent absorption

- Potential for absorption into client payroll based on performance and business needs

- Opportunity to work with a globally respected brand

Benefits CTC: Up to 40,000 per month

- Laptop and other required assets provided by the company

- Provident Fund (PF)

- Two-way cab facility (Pick & Drop)

Other Details Regarding This Job:

- Location: Vikhroli, Mumbai (Work From Office only)

- Age Criteria: Open / As per company policy

- Gender: Male & Female candidates can apply

- Eligibility: Graduates with 0.7 5 years of voice process experience

- Qualification: Graduate (mandatory)

- Graduating Year: Any year pass-out (No restriction)

- Shift: Night shift (Pick & Drop facility provided)

- Payroll: 3rd party payroll

- Communication Skills:Excellent English communication (Verbal & Written) / Strong interpersonal and customer orientation skills

- Relocation: Relocation is not available

📌 International Voice Process- Graduate- Navi Mumbai (Vikhroli)
🏢 2COMs
📍 Mumbai