Key Responsibilities

Client Relationship Management

- Serve as the primary point of contact for assigned client accounts.
- Develop a deep understanding of client business, priorities, and challenges.
- Build and maintain trusted relationships with key stakeholders at various levels within the client organization.
- Act as a bridge between the client and internal teams to ensure smooth communication and issue resolution.

Account Growth & Strategy

- Identify opportunities for account expansion, renewals, and cross-selling or upselling of services.
- Support strategic planning and proposal development for recent initiatives or projects within existing accounts.
- Partner with sales and leadership teams to drive revenue growth from assigned clients.

Service Delivery Oversight

- Work closely with delivery and operations teams to ensure projects meet quality, timelines, and contractual obligations.
- Monitor ongoing service performance against agreed SLAs and KPIs.
- Address client escalations effectively,



ensuring prompt resolution and client satisfaction.

Financial & Operational Management

- Track account financials including billing, collections, profitability, and forecasting.
- Ensure accurate invoicing and timely payment follow-ups in collaboration with finance.
- Contribute to budgeting and business planning for assigned accounts.

Governance & Reporting

- Conduct regular business reviews (monthly/quarterly) with clients and internal teams.
- Prepare account performance reports highlighting key metrics, progress, and upcoming opportunities.
- Maintain proper documentation and account records for transparency and audit readiness.

Key Skills

- Client Relationship Management
- Strategic Account Planning
- Financial & Contract Management
- Communication & Negotiation
- Problem Solving & Escalation Handling
- Cross-functional Coordination

📌 Account Manager (Mumbai)
🏢 JAV Consultancy Services
📍 Mumbai