Job Description:Executive, Commercial
Designation: Executive Commercial
Department: Commercial
Reporting To: Dy. Manager Commercial
Location : Ghansoli, Navi Mumbai

Role Purpose
The Executive Commercial shall be responsible for administering customer contracts, commercial documentation, customer onboarding, commercial compliance, and coordination with internal stakeholders to ensure seamless execution of commercial commitments and for the FTWZ business.

Key Responsibilities

Commercial Administration

- Prepare, review, and maintain customer agreements, sub-lease agreements, service agreements, amendments, addendums, and other commercial documents.
- Ensure execution, documentation, and archival of all commercial contracts in accordance with company policies.
- Maintain and update records of customer agreements, contract validity, renewals, amendments, customer commitments, and related commercial documentation in both physical and electronic formats.
- Monitor contractual obligations and coordinate timely renewals and extensions.

Customer Onboarding & Documentation

- Coordinate customer onboarding activities and ensure completion of all required documentation.
- Verify customer documentation and approvals prior to commencement of operations.
- Ensure compliance with internal approval processes and documentation requirements.

Customer Coordination

- Coordinate with customers, CHAs, freight forwarders, transporters, and internal teams for timely processing of EXIM transactions and related documentation.
- Coordinate with internal stakeholders to ensure timely resolution of customer concerns.
- Maintain strong customer relationships through effective communication and service support.

MIS & Reporting

- Maintain customer databases, contract registers, occupancy records, and commercial trackers,



ensuring accuracy and completeness of records.
- Prepare periodic reports on billing, revenue, contract renewals, customer occupancy, and commercial performance.
- Generate management reports and dashboards as required.
- Compliance & Process Management

- Ensure adherence to company policies, FTWZ regulations, and applicable statutory requirements.
- Support internal and external audits by providing commercial records and documentation.
- Assist in implementation and improvement of commercial processes and controls.
- Ensure confidentiality and security of commercial information.

Cross-Functional Coordination

- Work closely with Operations, Finance, Legal, Compliance, and Customer Service teams.
- Facilitate smooth execution of commercial commitments and customer requirements.
- Coordinate internal approvals for commercial proposals, amendments, and special requests.

Qualifications

- Bachelor's Degree in Commerce, Business Administration, Finance, Logistics, Supply Chain Management, or related field.

Experience
Experience in FTWZ, SEZ, bonded warehousing, logistics, freight forwarding, or EXIM documentation will be preferred.

Required Skills

- Strong commercial documentation and contract management skills.
- Positive understanding of billing and revenue processes.
- Excellent communication and stakeholder coordination abilities.
- Proficiency in MS Excel, Word, and ERP systems.
- Attention to detail and record management.
- Analytical and problem-solving skills.

Key Performance Indicators (KPIs)

- Timely execution and renewal of commercial agreements.
- Billing accuracy and turnaround time.
- Resolution of customer commercial queries.
- Accuracy of commercial records and MIS reports.
- Compliance with internal processes and audit requirements.
- Timely completion of customer onboarding documentation.

📌 Executive, Commercial (Navi Mumbai)
🏢 Ascendas Panvel FTWZ
📍 Navi Mumbai