Role Details

- Job Title: Senior Manager Risk Assurance
- Location: Mumbai
- Function: Risk Assurance

Senior Manager Risk Assurance role:

1. Candidates should currently hold the designation of:
- Senior Manager with a minimum of 1+ year in the role, or
- Manager with a minimum of 3+ years in the role.

- We are specifically looking for candidates from BPO or BFSI organizations.
- Candidates must possess:

- Excellent communication skills.
- Experience working with international clients.
- Strong expertise in ERM,risk,fraud,compliance,IA

Key Responsibilities

1. Enterprise Risk Management (ERM)

- Lead and enhance the enterprise-wide risk management framework across telecom accounts and regions.

- Ensure adherence to:

o

Client contractual obligations and SLAs

o

Telecom regulatory requirements across operating geographies

o

Data privacy, information security, and compliance mandates

- Design and implement:

o

Risk & Control Self-Assessments (RCSA)

o

Risk Control Matrix (RCM)

o

Risk registers and mitigation tracking

o

Key Risk Indicators (KRIs) and dashboards

- Conduct periodic risk reviews with senior leadership.

- Drive measurable improvements in risk maturity.

- Provide structured risk reporting to executive leadership and clients.

Classification: Company Internal

1

2. Internal Audit Leadership

- Develop and execute a risk-based annual audit plan covering Delivery and Support Functions (HR, Quality, Delivery functions, etc.).

- Oversee:

o

Process audits

o

Compliance audits

o

Contractual adherence reviews

o

Thematic and surprise audits

o

Consulting engagements

- Ensure high audit quality, robust root cause analysis, and sustainable remediation.

- Track timely closure of audit findings and reduce recurrence.

- Present audit summaries, trends, and systemic risks to senior stakeholders.





- Drive standardization, automation, and analytics within audit processes where feasible.

3. Fraud Risk Management

- Lead the enterprise fraud risk framework across telecom operations.

- Identify vulnerabilities across operational processes, commissions, customer onboarding, and system access, etc.

- Establish preventive and detective control mechanisms.

- Oversee fraud investigations in coordination with HR, Legal, and client stakeholders.

- Strengthen whistleblower mechanisms and fraud case governance.

- Conduct fraud awareness and ethical conduct programs.

- Monitor fraud metrics and implement systemic control enhancements.

4. Governance & Stakeholder Management

- Partner with Delivery Heads and Account Leaders to embed strong governance practices without impacting operational efficiency.

- Act as a trusted advisor to senior leadership on risk exposure and mitigation strategies.

Classification: Company Internal

2

- Support client governance forums and compliance discussions as required.

- May support select risk advisory or control enhancement initiatives for key accounts, where needed.

People Leadership & Governance

- Drive capability development across Risk, Audit, and Fraud domains.

- Establish clear performance management, succession planning, and competency frameworks.

- Build a culture of accountability, transparency, and continuous improvement.

- Ensure solid cross-functional collaboration with Operations, IT, HR,



Finance, and Legal.

Key Stakeholders

- Global Telecom Clients (Risk, Compliance, and Operations Teams)

- Delivery Heads & Account Leaders

- Corporate Compliance & Legal

- IT Security & InfoSec Teams

- Senior Executive Leadership

Key Performance Indicators (KPIs)

- Improvement in risk maturity assessment scores including enhanced culture

- Reduction in repeat audit findings

- % closure of audit observations within SLA

- Reduction in fraud-related control gaps and incidents

- Client satisfaction on governance and compliance metrics

- Strength and stability of the Risk Assurance team

Qualifications & Experience

Education

Classification: Company Internal

3

- Bachelors degree (Mandatory)

- MBA / CA / CIA / CISA or equivalent certifications preferred

Experience

- 12–18+ years of experience in Risk, Internal Audit, Compliance, or Fraud Management

- Minimum 5–7 years in a leadership role managing managers

- Experience in BPO / ITES / Shared Services environments preferred

- Exposure to Telecom clients or other regulated industries highly desirable

- Experience managing multi-geo operations is a plus

Core Competencies

- Enterprise Risk Management expertise

- Risk-based Internal Audit

- Fraud Risk & Investigation Oversight

- Regulatory & Contractual Compliance

- Executive Stakeholder Management

- Strategic Thinking & Commercial Acumen

- Data-driven decision-making

- Strong written and verbal executive communication

Leadership Attributes

- High integrity and ethical standards

- Balanced approach to governance and business enablement

- Strong influencing and negotiation skills

- Structured, analytical mindset

- Ability to operate effectively in high-pressure, multi-geo environments

📌 Risk Assurance Manager (Mumbai)
🏢 Tecnoprism
📍 Mumbai