- Handle inbound calls from customers to resolve their queries and concerns in a timely and qualified manner.
- Make outbound calls to promote products or services to potential clients, following up on leads generated by the sales team.
- Provide excellent customer service by addressing customer complaints, resolving issues promptly, and escalating when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 0-6 years of experience in BPO/Call Centre environment with exposure to domestic calling operations (inbound/outbound).
- Strong communication skills with ability to handle high-pressure situations effectively.
- Proficiency in making cold calls, handling objections, and closing deals over phone conversations.
📌 Customer Service Executive (Navi Mumbai)
🏢 Computer Age Management Services (CAMS)
📍 Navi Mumbai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.