Role & responsibilities

- Handle customer interactions through calls, emails, and other communication channels.
- Provide accurate information regarding products, services, and processes.
- Resolve customer concerns and complaints professionally and within defined timelines.
- Maintain high standards of customer satisfaction and service quality.
- Update and maintain customer records accurately in the system.
- Follow compliance, quality, and regulatory guidelines applicable to the BFSI industry.
- Work collaboratively with internal teams to ensure timely issue resolution.
- Meet productivity, quality, and customer service targets.

Preferred candidate profile

- Freshers: Eligible to apply.
- Experienced Candidates: Minimum 6 months of experience in BFSI preferred.

- Commerce background mandatory for Associates and all Support Staff (VETI 5 requirement).

- Contact Person - Priyanka Palave ((phone hidden))
- If interested share your resume on given contact details

📌 Customer Support Executive (Thane)
🏢 globiva
📍 Thane