Role & responsibilities

Operational Compliance Officer (NPS/CRA) Job Description

Role Summary

The Operational Compliance Officer is responsible for overseeing the adherence to PFRDA guidelines, internal controls, and statutory requirements. This role serves as the bridge between regulatory mandates and the day-to-day backend operations, ensuring that the CRA remains audit-ready and that subscriber data and investments are processed with zero operational drift.

Key Responsibilities

Regulatory Monitoring: Continuously monitor updates, circulars, and notifications issued by PFRDA and ensure their prompt implementation within the CRAs operational systems (e.g., updates to KYC norms, grievance handling, or exit processes).

Process Oversight: Evaluate internal operational workflows—such as PRAN generation, unitization of contributions, and withdrawal processing—to ensure they meet the defined Service Level Agreements (SLAs) and regulatory timelines.

Audit & Reporting:

- Coordinate periodic internal and external audits of CRA operations.
- Prepare and submit compliance reports to the PFRDA and the NPS Trust.
- Track and ensure the closure of any audit observations or inspection findings.

Risk Management: Identify operational risks (e.g., data security breaches, reconciliation errors, or process bottlenecks) and develop robust mitigation strategies or Standard Operating Procedures (SOPs).

Data Privacy & Cyber Security: Ensure that all IT systems managing subscriber data comply with PFRDA’s Information and Cyber Security Policy Guidelines,



including data encryption and secure transmission protocols.

Training & Awareness: Conduct training sessions for operational staff on new regulatory changes, AML/CFT (Anti-Money Laundering/Combating the Financing of Terrorism) requirements, and ethical business conduct.

Requirements & Qualifications

Education: Bachelor’s degree in Finance, Accounting, Law, or a related field. A certification in Compliance or Risk Management is highly preferred.

Experience: 3–7 years of experience in compliance, internal audit, or operations within the financial services or pension sector.

Knowledge Base:

- In-depth understanding of the PFRDA Act, and associated regulations.
- Familiarity with KYC/AML guidelines and data protection laws.
- Understanding of the NPS architecture (the roles of PFMs, Trustee Bank, and PoPs).

Skills:

Analytical Rigor: Ability to map complex regulatory language into actionable operational checklists.

Attention to Detail: Meticulous approach to reviewing data logs and audit trails.

Communication: Strong interpersonal skills for liaising with regulatory bodies and internal stakeholders.

Qualified Indicators of Success

Zero-Deficiency Audits: Consistency in clearing regulatory inspections without significant observations.

SLA Compliance: Maintaining a high percentage of timely processing for subscriber requests as per PFRDA standards.

Risk Mitigation: The timely identification and neutralization of potential operational risks before they result in a compliance breach.

Mail your resume to [email protected]

📌 Urgently Required Operational Compliance Officer (Mumbai)
🏢 KFin Technologies
📍 Mumbai