- 5+ years of hands-on ServiceNow experience
- Strong expertise in two or more ServiceNow modules:
- ITSM (Incident, Problem, Change, Request)
- ITOM (Discovery, Service Mapping, Event Management)
- ITAM / SAM
- IRM / GRC (preferred)
- HRSD / CSM (good to have)
- Strong scripting skills: JavaScript, Glide API, Business Rules, Script Includes
- Experience with Flow Designer, Workflows, UI Policies, Client Scripts
- Hands-on experience with ServiceNow integrations and CMDB
- Robust understanding of ServiceNow architecture and data model
- Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS ITSM/ITOM/IRM, etc)ServiceNow Certified Application Developer (CAD)Nice to Have
- Experience with ServiceNow upgrades and platform performance tuning
- Exposure to DevOps, CI/CD, and Automated Test Framework (ATF)
- Experience in global enterprise environments