Role & responsibilities

The Retail Head will be responsible for leading the overall retail business, driving commercial performance, delivering an exceptional luxury customer experience, and ensuring operational excellence across all retail stores. This role will oversee retail strategy, sales performance, team capability, client engagement, and brand execution while maintaining the highest standards synonymous with a luxury brand.

The ideal candidate is a commercially astute retail leader with extensive experience in premium or luxury retail, strong people leadership capabilities, and a deep understanding of client-centric selling.

Key Responsibilities

Business & Commercial Performance

- Develop and execute the retail strategy aligned with business objectives.
- Drive sales, profitability, and productivity across all retail locations.
- Monitor KPIs including sales conversion, average transaction value (ATV), units per transaction (UPT), footfall conversion, CRM acquisition, and repeat business.
- Analyze business performance and implement corrective actions to achieve revenue targets.
- Prepare annual budgets, forecasts, and business plans.

Retail Operations

- Ensure consistent execution of luxury retail standards across all stores.
- Drive operational excellence, inventory accuracy, compliance, and loss prevention.
- Monitor store productivity and optimize staffing and operating costs.
- Ensure adherence to company policies, SOPs, and audit requirements.

Customer Experience & Clienteling

- Champion an exceptional luxury customer journey across all touchpoints.




- Build and strengthen clienteling initiatives to drive customer loyalty and lifetime value.
- Monitor customer satisfaction and implement best practices to enhance service excellence.
- Ensure personalized engagement with High-Net-Worth Individuals (HNIs) and VIP clientele.

Leadership & Team Development

- Lead, mentor, and inspire Regional Managers, Store Managers, and retail teams.
- Build a high-performance culture focused on accountability, coaching, and continuous development.
- Identify succession pipelines and future leaders.
- Conduct regular performance reviews and capability development programs.

Visual Merchandising & Brand Standards

- Ensure flawless execution of global visual merchandising guidelines.
- Maintain premium store ambience consistent with brand identity.
- Partner with VM and Marketing teams to execute seasonal launches and campaigns.

Inventory & Merchandise Management

- Collaborate with merchandising and supply chain teams to optimize stock availability.
- Drive healthy inventory turns while minimizing stock-outs and overstock situations.
- Monitor product mix and recommend assortment improvements based on market trends.

CRM & Customer Insights

- Drive CRM initiatives to increase customer acquisition and retention.
- Utilize customer insights to develop targeted retail initiatives.
- Monitor database growth and customer engagement metrics.

Cross-functional Collaboration

- Work closely with Marketing, Merchandising, HR, Finance, and Supply Chain teams.
- Support current store openings, relocations, and refurbishment projects.
- Represent retail in leadership meetings and strategic business reviews.

📌 Retail Head-Leading luxury retail-Mumbai
🏢 Vsquare Consultants
📍 Mumbai