Role & responsibilities -

We are looking for a energetic Retail Accounts & Business Sales Specialist to manage and expand relationships with retail partners, distributors, system integrators, resellers, and SMB customers. The ideal candidate should have strong account management, sales, and business development skills with experience in the IT hardware industry.

Key Responsibilities:

- Identify, onboard, and develop new retail partners, resellers, distributors, and system integrators.
- Build and maintain strong relationships with existing retail accounts to drive long-term business growth.
- Develop and execute sales strategies to increase order volumes and revenue.
- Handle direct sales inquiries from SMB and business customers.
- Prepare competitive quotations, pricing, and promotional offers for retail partners.
- Conduct regular account reviews and ensure high customer satisfaction.
- Provide product training and technical knowledge to channel partners.
- Coordinate with the operations team to ensure product availability and timely deliveries.
- Resolve customer queries, complaints, and service-related issues promptly.
- Identify cross-selling and upselling opportunities within existing accounts.
- Maintain accurate customer records, sales activities, and opportunities in the CRM system.
- Monitor sales performance and consistently achieve assigned revenue and account growth targets.
- Gather market intelligence and customer feedback to improve products and services.

Required Skills:

- Account Management & Customer Relationship Building




- Retail Sales & Business Development
- Negotiation & Deal Closure
- CRM Management & Sales Reporting
- Customer Retention & Growth Planning
- Retail Channel Management
- Order Processing & Sales Coordination
- Excellent Communication Skills (English & Regional Language)
- Problem Solving & Customer Service
- Sales Analytics & Performance Tracking

Required Qualifications:

- 35 years of experience in Retail Sales, Business Development, or Account Management.
- Experience in IT Hardware, IT Components, or SMB IT Sales.
- Strong understanding of retail channels and SMB customer requirements.
- Ability to manage multiple customer accounts simultaneously.
- Self-driven with excellent interpersonal and negotiation skills.
- Hands-on experience with CRM tools.

Preferred Qualifications:

- Experience in IT Component Distribution or Retail Channel Sales.
- Knowledge of the Indian retail market and local business ecosystem.
- Working knowledge of Tally or ERP systems.
- Experience in System Integration or IT Solutions.
- Understanding of export procedures for export-ready accounts.
- Experience managing retail partnership programs.

Key Skills:

Retail Sales | Account Management | Business Development | Channel Sales | Distributor Management | IT Hardware Sales | SMB Sales | Customer Relationship Management | B2B Sales | Reseller Management | System Integrator Sales | CRM | Negotiation | Upselling | Cross-selling | Sales Planning | Retail Partnerships | Customer Retention | Tally | ERP

📌 Retail Accounts Manager (Mumbai)
🏢 Talent Corner HR Services
📍 Mumbai