Role & responsibilities

The person will be working in the FLM Department will be responsible for overseeing the entire lifecycle of Master Franchisees (MFs) and franchisees. This includes driving inbound sales and acquisition, managing transition processes (exits, location transfers, and ownership transfers), handling financial reconciliations, and leading onboarding/induction programs. The ideal candidate will act as a crucial bridge between franchisees, state teams, and internal verticals (Accounts, ATM, Store teams) to ensure seamless operational continuity and high compliance.

Key Responsibility Areas (KRAs) & Activities

1. Franchisee Acquisition & Sales Performance

- Inbound Lead Management: Handle inbound queries and conduct outbound calling to prospective partners to acquire new Master Franchisees (MFs).
- Territory Performance Tracking: Monitor and drive the business performance of MFs within assigned territories to ensure growth targets are met.

2. Transition Management (Exit & Ownership Transfer)

- Process Compliance: Facilitate location transfer requests for franchisees in strict accordance with standard operating procedures.
- Exit & Transfer Processing: Manage end-to-end exit requests and ownership transfers, verifying contract clauses, refund eligibility, and legal agreements.
- Stakeholder Coordination: Inform and align Master Franchisees and state teams regarding exit timelines and requirements.
- Cross-Functional Collaboration: * Provide hands-on support to state teams for application submissions and payment reconciliations.
- Collaborate with the ATM team by sharing ownership transfer reports to facilitate new ATM ID generation.
- Coordinate shifting requests with the store/logistics team.

3. Financial & Operational Management

- System Reconciliation: Reconcile unreflected payments on the VKMS portal in coordination with the Accounts team.




- Query Resolution: Serve as the primary point of contact to resolve franchisee queries regarding new applications by coordinating with respective internal verticals.
- MIS & Reporting: Maintain, update, and publish daily payment MIS and operational reports to State Heads and senior management.

4. Refund Process Ownership

- Documentation & Verification: Collect and verify all necessary exit documents, bank account details, and exit forms.
- Data Integrity: Maintain and update the Master Data Exit file and Master Refund file meticulously.
- Financial Auditing: Cross-verify refund clauses against agreements with the Accounts and ATM teams before initiating payouts.
- Payout Execution & Archiving: Process formal refund requests to the accounts team, update final refund amounts/dates, and maintain systematically organized digital folders for future audits.

5. Franchisee Induction & Training

- Onboarding Programs: Conduct crash courses and formal induction programs for newly onboarded Master Franchisees.
- Curriculum Delivery: Educate new partners on:
- Vakrangee business model offerings and ecosystem.
- Franchisee onboarding and Kendra inauguration protocols.
- Mini ATM site approval processes.
- Hands-on training on the VKMS portal.
- Kendra design guidelines, branding standards, and local marketing activities.

Key Requirements & Qualifications

- Education: Bachelors degree in Business Administration, Commerce, Operations, or a related field (MBA is a plus).
- Experience: 3–5 years of experience in Franchisee Management, Channel Operations, Customer Lifecycle Management, or Banking/FinTech operations.
- Technical Skills: Proficiency in MS Excel (for managing complex MIS and Master files) and experience working with internal ERP/CRM portals
- Soft Skills: Robust interpersonal communication, negotiation, cross-functional coordination, and problem-solving skills.

📌 Mis Executive (Mumbai Suburban)
🏢 Vakrangee
📍 Mumbai Suburban