POSITION SUMMARY

The Receptionist is the first point of contact for all students, faculty, staff, parents, visitors, and external stakeholders. The role is responsible for delivering a professional, warm, and seamless front-office experience while ensuring efficient administration, visitor management, and coordination across campus functions.

The ideal candidate should possess exceptional verbal and written communication skills, demonstrate outstanding customer service, and preferably have prior experience in an International Baccalaureate (IB) School, international university, premium educational institution, or hospitality environment.

The role will be on the payroll of a third-party staffing partner.

KEY RESPONSIBILITIE

Front Office & Reception

- Welcome and assist students, faculty, parents, visitors, and vendors in a courteous and qualified manner
- Manage the reception desk and ensure a premium visitor experience at all time
- Handle incoming telephone calls, emails, and general enquiries efficiently
- Direct visitors to the appropriate departments and meeting rooms
- Maintain visitor records, issue visitor passes, and ensure compliance with campus security protocols

Communication & Guest Relation

- Serve as the face of the campus with excellent interpersonal and communication skills
- Respond to enquiries with confidence, professionalism, and empathy
- Coordinate hospitality arrangements for VIPs, university delegates, accreditation teams, and guests
- Support campus events by assisting with guest registration and reception management

Administrative Support

- Manage incoming and outgoing courier services, parcels, and mails




- Coordinate meeting room bookings and ensure rooms are prepared before scheduled meeting
- Maintain front-office supplies and stationery inventor
- Assist with documentation, filing, data entry, and record maintenance
- Support the Operations team with administrative activities and vendor coordination

Campus Coordination

- Coordinate with Security, Housekeeping, IT, and Facilities teams to ensure smooth front-office operations
- Escalate maintenance or operational issues affecting reception areas
- Maintain cleanliness, aesthetics, and professional presentation of the reception and waiting areas

Student & Faculty Support

- Assist students and faculty with routine administrative queries
- Guide visitors and new joiners regarding campus facilities and directions
- Provide logistical support during admissions, orientation programmes, examinations, graduations, and other campus events

DESIRED CANDIDATE PROFILE

Education

- Bachelor's degree in any discipline

Experience

- 3-6 years of front-office or reception experience
- Experience in an International University, IB School, international educational institution, premium corporate office, or hospitality industry is highly preferred

Please include a recent professional photograph in your resume/CV while applying for this position

Location

University of Aberdeen Mumbai Campus Chromium, JVLR, Powai

Working Days

6 days a week (Monday to Saturday, or per campus operational requirements)

Weekly Off

Sunday, based on campus operations

Flexibility

Extended hours, weekends, or public holidays during admissions, examinations, convocation, open days, and other campus events, as required

📌 Front Desk Executive - International University (Mumbai)
🏢 University of Aberdeen
📍 Mumbai